24/7 Member Service Transactions

Servicing your members outside of your normal operation hours on your own is often not cost effective or feasible. LSI’s Member Service call center provides personalized 24/7 service to your members at a fraction of the cost, providing virtually all of the same service functions your credit union offers.

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By utilizing the latest call center technology, LSI’s professional call center staff respond to your members' needs 24/7. Using advanced data interfacing, our representatives provide your members with the information they need anytime, as well as cross-sell your respective products and services.

Program Highlights

• LSI representatives answer calls in credit union's name
• 24/7/365 member service
• Disaster recovery / business continuity benefits
• Credit union is provided key data on every query
• Multiple levels of service available: Full Service, After-hours, Overflow
• Move fixed costs to variable - let LSI handle the swings in call volume and pay us only for the work we perform